We understand that ordering spirits online is new for many people (that's why we're here). Please feel free to contact us directly with concerns or questions: firstname.lastname@example.org
Adult Signature Is Required [read me]
And we will work with you, the retailer, and the carrier - all parties - to make sure your order is delivered at a time when it can be signed for OR that it's routed somewhere to be held for you. Orders are fulfilled by premium carriers and last mile delivery services.
If an unsuccessful delivery attempt is made, the carrier will call you to schedule a time that works for you. They'll also make 2 more delivery attempts.
We do this all day long. Mix ups happen pretty rarely, less than 1% of the time. Sometimes 3 delivery attempts are made, the carrier calls you and can't get through, or someone makes a mistake and an order is returned to sender.
When this happens, we have your order sent right back out to you at our expense.
Favor to ask: if you're writing in about delivery timing - help us out a little in that first email:
1. Let us know when a good time for deliver is - we'll pass it along to the carrier and do our absolute best to accommodate
2. If you'll be out of town and are worried about timing, tell us the window you DON'T want it delivered - "hey Curiada, can the order not be delivered the 10th - 13th?". That's it. Don't actually tell strangers when you're out of town.
We pay for delivery attempts, returned orders, and restocking, and we want you to have these great bottles, so we're all in this together.
Someday, we'll have some great Amazon-like technology that makes this a breeze for everyone, until then, you're stuck with standard tracking #s and us; Adam, Joanna, Joey, and Jared on the customer service line.
Shipping & Handling Fees
Current Delivery Timeframes
Order Acceptance Policy
With Route+ your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed.
A note on shipping and handling fees