We understand that ordering spirits online is new for many people (that's why we're here). Please feel free to contact us directly with concerns or questions: email@example.com
Adult Signature Is Required [read me]
Orders are fulfilled by premium carriers that specialize in the transport of spirits and wine and last mile delivery services. Rest assured we will work with you, the retailer, and the carrier to coordinate delivery of your order at a time when it can be signed for. If this is not possible, the order can be routed somewhere local to be held for you.
If a first delivery attempt is unsuccessful, the carrier will call you to schedule the next one. (Please answer phone calls from unknown numbers if you are expecting a delivery!) The carrier will make 2 further delivery attempts.
Mix ups are rare. Occasionally 3 delivery attempts are made, the carrier calls you and can't get through, or someone makes a mistake and an order is returned to sender.
When this happens, we have your order sent right back out to you at our expense.
Shipping & Handling Fees
Order Acceptance Policy
With Route+ your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed.
A note on shipping and handling fees