Our customer service hours are 11:00am - 6:00pm EST Monday - Friday.
On weekends and holidays, we monitor email, social media, and our phone line. If you don't hear back promptly, we'll reply by 6:00pm EST the next business day. If you give us a call and we don't pickup, please leave a message. We will return your call.
When will my order be delivered?
Average transit time is 3 days. You'll receive tracking details once your order is fulfilled. Keep an eye on them, if for some reason they're not updating just let us know and we'll sort it out.
What if no one is available to sign?
Adult signature is required, so if nobody is available to sign the carrier will make 2 more delivery attempts on consecutive days.
After 3 failed delivery attempts, the order will be returned. When that happens we ship it back out to you on the house.
My tracking info hasn't updated! What now?
If you have received notice that your order has shipped and you have a tracking number, but it has been more than 72 hours since your tracking info has updated, contact us at cheers@curiada.com.
Rest assured we will work with you, the retailer, and the carrier to coordinate delivery of your order at a time when it can be signed for.
What do I do if my order is missing or arrives damaged?
Every single Curiada order is insured.
In the very rare instances of lost orders or damaged items we send out replacements right away just let us know. Include recipient's name and a great photo. That's all we need and we'll take care of the rest.
What is your return policy?
Unfortunately, we are not able to accept returns.
If you're unhappy with a product, let us know and we'll help you get something you'll enjoy.
