Can I request a specific delivery date?
Unfortunately, given the many variables involved, we cannot accommodate specific delivery dates.
We can place order fulfillment on hold until a certain date. We can also update a ship-to address. Both of these options are available if the order has not yet been readied for shipment.
In some cases, if the package is already en route we can also help you re-route your order to have it held at a nearby secure delivery location where you can sign for and retrieve it on a date that works for you, where possible.
What if no one is available to sign?
If a first delivery attempt is unsuccessful, two additional attempts will be made, typically on consecutive days.
Most carriers will call the phone number on the order after the first unsuccesful delivery, though this does not happen in all cases. (Go ahead and answer phone calls from unknown numbers if you are expecting a delivery!)
Mix ups are rare. Occasionally 3 delivery attempts are made, the carrier calls you and can't get through, or someone makes a mistake and an order is returned to sender.
When this happens, your order is sent right back out to you at our expense.
When will my order ship out?
As of August 2022, 65% of Curiada orders are processed and with the shipping carrier within 3 days, and 90% are processed and with the shipping carrier within 7 days.
Orders are both processed and picked up by carriers Monday through Friday. This means that an order placed Wednesday or Thursday will likely be picked up by the carrier the following week.
Once your order has been scanned in by the carrier, your tracking information will update and it will continue to update as it progresses.
We will notify anyone whose order is projected to be delayed and communicate an expected timeline for delivery and any additional options that might be available. Thank you for your patience!
When will my order be delivered?
Once your order is with the carrier, it should be delivered within 1-14 days. This varies depending on the location of the retail partner, the delivery address, and which carrier is delivering the order.
Your tracking information will update as your order progresses, even if ocassionally there are delays of several days between updates.
Unfortunately we are not able to request delivery by a specific carrier.
Like all spirits retailers, our retail partners use networks of regional, local, and last-mile delivery services that specialize in transporting alcohol to ensure your order makes it to you safely and in excellent condition. Sometimes this takes a few more days than might be typically expected. We promise it's worth the wait!
Can I get an update on my order?
In all cases, you should have received an update about your order within 7 business days of your order being placed. If it has been more than 7 business days and you have not received any further information about your order, please send us a note.
You will receive your tracking information once the package has been readied for shipment. Your tracking information will have the latest information available as to the status of your package.
If your tracking information is missing or you are experiencing some sort sort of error with the tracking information provided, please send us a note.
The tracking information will update with an estimated delivery date when the package has been received by the carrier. In most cases this happens when the package is first scanned in by the carrier at point-of-pickup.
If your carrier is listed as WeShip, packages are scanned in not at point-of-pickup but when they arrive at the first sorting center. Depending on your delivery address, this can take between 1-5 days.
If your order being delivered by WeShip does not yet have updated tracking info, this means it is likely in transit to that first sorting center. Hang tight and you should see an update within the week.
For any other questions, concerns, or inquiries, please reach out to us and we will help you as soon as possible.
My tracking info hasn't updated! What now?
If you have received notice that your order has shipped and you have a tracking number, but it has been more than 7 days since your tracking info has updated, please flag this to: firstname.lastname@example.org and we will look into its status with the carrier.
Orders are fulfilled by carriers and last-mile delivery services that specialize in the transport of spirits and wine. Some of these specialty carriers have tracking systems that are on the more basic side.
This means that occasionally tracking information lags, even when your order has continued on its route. This most frequently happens right before the order is due to be delivered, as it's transferred to a last-mile service.
If your carrier is listed as WeShip, information about delivery is very likely to update the day before and/or the early morning of the day the order is out for delivery, so please keep an eye out.
Rest assured we will work with you, the retailer, and the carrier to coordinate delivery of your order at a time when it can be signed for.
What do I do if my order is missing or damaged?
Every single Curiada order is insured.
If you experience a problem with a delivery or a product, please let us know.
To expedite your claim, please include; recipient's name, order number, brief explanation, and photos where possible. We will promptly address it.
For claims related to damage or a missing item, please send pictures of the box with all items in the box as received (including original packaging) within 7 days of your order being delivered.
For packages marked "delivered" yet not received and where there is no evidence of “porch piracy,” claims must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not mis-delivered or easily found around the premises.
Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days and within 30 days from the last checkpoint as shown in the tracking link.
It’s extremely important to us that you have a positive experience. Any issues, please let us know as soon as possible and we’ll figure it out together.
What is your return policy?
Unfortunately, we are not able to accept returns.
If you're unhappy with a product, let us know and we'll help you get something you'll enjoy.